Informativa sui rimborsi

Return & Refund Policy Thank you for shopping with Xiaomao Straw Hat. We want you to be completely satisfied with your purchase. 30-Day Return Window We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. Return Eligibility To be eligible for a return, your item must meet the following criteria: - Unworn, unused, and in its original condition - With all original tags and protective packaging intact (to ensure the straw hat maintains its shape during transit) - Accompanied by the receipt or proof of purchase How to Start a Return To initiate a return, please contact us at support@wearstraw.com with your order number and reason for return. Once your return is accepted, we will provide you with the return shipping address and instructions on how to send your package. Items sent back without prior authorization will not be accepted. Damages and Defective Items Please inspect your order upon arrival. If your hat arrived damaged, crushed during transit, or defective, please email us immediately at support@wearstraw.com with photos of the issue so we can promptly arrange a replacement or refund. Exchanges The fastest way to get the style or size you want is to return the original item for a refund and place a separate order for the new piece. European Union 14-Day Cooling-Off Period For customers residing in the European Union, you have the statutory right to cancel or return your order within 14 days of receipt for any reason, provided the item remains in its original unworn condition with tags attached. Refunds We will notify you once we have received and inspected your returned item. If approved, your refund will be automatically processed to your original payment method within 7–10 business days. Please note that banks and credit card companies may require additional time to post the transaction. If you have any questions, please reach out to us at support@wearstraw.com.